Cancellation Policy

We know plans can change. This policy explains what happens if you need to cancel or change a confirmed stay.

Unpaid booking requests

If payment isn't received within the payment window shown on your booking, the request is cancelled automatically and the dates are released. Nothing is owed.

Cancelling a confirmed booking

• 30 days or more before check-in: full refund of the amount paid.
• 14 to 29 days before check-in: 50% refund of the amount paid.
• Less than 14 days before check-in: no refund. If we're able to re-book the same dates, we'll refund the nights we re-book.

Days are counted to 4:00 PM Central Time on your check-in date.

Changing your dates

Contact us as early as possible. We'll do our best to move your stay to new dates, subject to availability and any difference in rates. Moving a stay to later dates doesn't reset the cancellation timeline above.

Early departure

No refund is given for nights not used after check-in.

Hurricanes and mandatory evacuations

If a mandatory evacuation order is issued for the property's area by local or state authorities, we'll refund the nights you're unable to stay. We recommend travel insurance, especially during hurricane season (June 1 – November 30).

If we have to cancel

In the rare case that we must cancel your booking, for example because the property becomes unavailable, you'll receive a full refund of everything you paid.

How to cancel and how refunds are paid

Email or call us with your booking reference. Refunds are sent to you by Zelle or bank transfer within 7 business days of the cancellation.